Brokerage - Logistics Carrier Sales Representative

Position Overview:

The Logistics Carrier Sales Representative is skilled at negotiating pricing and coordinating transportation for shipments that our sales team secure from small and large businesses around North American. Responsible to contact new carriers that meet our safety and service standards, form relationships to obtain future shipping needs.

This position integrates sales, business development, brokering freight by working with the sales team, customers, commercial vehicle operators, dispatchers using verbal/written communication and software programs to negotiate freight pricing and tracking of loads. This is a fast paced, interactive, and sales-oriented role.

Responsibilities:

· Provide full cycle customer service to include customer contact, order tracking and delivery confirmation

· Contact customers daily to generate revenue

· Deliver customer service in line with “best practice”. Ensure compliance to relevant policies.

· Provide point of contact for customers’ concerns and questions to give a successful outcome

· Provide assistance to customers should an incident occur, seeking guidance in line with company policies

· Build loads within computer systems with 98% accuracy rate or better

· Exhibit team working skills and the ability to work with minimal supervision

· Set pick up and/or delivery appointments within standard guidelines, update the load and carrier as needed with a 98% accuracy rate or better

· Track/trace all assigned loads to include documentation of check call within two hours of loading and within two hours of unloading within working standards including documentation of this check call to customer and/or team members involved with the customer

· Maintain accurate notes in system of incidents outside normal pickup and delivery within 4 hours of occurrence.

· Meet & exceed monthly sales objective

· Perform additional related duties and assignments as directed by Management

Required Skills:

· High school diploma required; Associate or Bachelor’s Degree preferred

· Good interpersonal and customer facing skills essential

· Efficient and effective service to customers and understanding their needs

· Ability to maintain professionalism, display patience/politeness within a sometimes-pressurized environment

· Organized and flexible

· Oral communication skills. Ability to communicate with customers and colleagues at all levels

· Confidence to deal with difficult situations

Environment and Physical Requirements:

The majority of the work week will be in the office. Travel will be required as needed by auto and/or plane. Duties to include administrative functions such as using the phone, computer, and communicating with people. This job will require occasional lifting of no more than 30 pounds. Must be able to sit a minimum of 8 hours per day, perform keyboard operations a minimum of 6 hours per day, and must be able to stand and climb stairs as required. Position will be exposed to heavy duty tractor/trailer diesel fumes, dust, and noise.