Maintenance - Road Breakdown Service Agent

3 months ago | Lithonia, GA

This position is great for someone with mechanical knowledge as well as basic computer/office skills.

The Breakdown Agent will be responsible for coordinating on-the-road equipment breakdowns to get the equipment repaired and rolling. They will be working closely with drivers and breakdown agents to ensure proper procedures and notifications are followed.

Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must.

Knowledge of the transportation industry helpful.

Responsibilities include (but are not limited to):

Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs; Arrange breakdown services by locating authorized vendors within close proximity to ensure minimum wait time, competitive pricing and quality repairs; Communicate any service disruptions and route changes due to down equipment; Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed; Maintain contact with vendor(s) during repair to ensure specific requirements are being met; Update all parties regarding progress toward completion of repairs; Coordinate payment methods to vendors.

Requirements:

Heavy Equipment / Trucking / Logistics experience, 5 years or more preferred maintenance knowledge of tractor trailer repair preferred

Knowledge of basic FMCSA regulations preferred Competent in using Microsoft Office Suite

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Overtime
  • Weekends

Experience:

  • Heavy Equipment Maintenance: 5 years (Required)

Shifts:

  • Overnight (Required)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • In person

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Other duties as requested

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

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