Warehousing - Customer Service Representative

1 month ago | Charlotte, NC

Position Overview:

Completes all customer service activities including:

· Responding to inquiries

· Processing orders and handling complaints in a prompt and courteous manner

Scheduled hours are from 9:00 am to 5:30 pm, plus the ability to stay late as needed per business needs



  1. Process and input all customer orders.
  2. Run stock reports to verify product availability.
  3. Generate all related documentation and information necessary to pick and ship customer orders.
    • File all documentation in proper location
  4. Post inventory transactions.
  5. Check all orders for special requests, including requests to expedite.
  6. Trace orders as required and communicate status to the customer.
  7. Complete invoicing in timely and accurate manner.
  8. Maintain accurate and comprehensive procedure documentation.
    • Maintain damage records and back-order logs
  9. Answer phone calls and operate various types of office equipment, including computing equipment.
  10. Maintain excellent working relationship with all customer contacts by responding to all inquiries and complaints concerning work orders, invoices, shipments, and inventory counts in a timely and courteous manner
  11. Report customer feedback to management, including signs of customer dissatisfaction.


Required Skills:


  • High school degree required
  • Associate or college degree desired.
  • Prefer business, supply chain, materials, or logistics curriculum


  • Three to five years of relevant experience

Knowledge and Skills

  • General office knowledge, including telephone techniques and computer skills, in a customer service environment
  • Effective communication and listening skills
  • Bi-lingual communication skills preferred
  • Proficient use of Microsoft Office applications, including MS Word, MS Excel, MS Outlook, and MS PowerPoint
  • Must demonstrate responsible work habits and satisfy pre-employment requirements, including background check and drug screen.


Environment and Physical Requirements:

  • Duties include administrative functions involving use of telephone and computer
  • Communication with people
  • Must be able to sit a minimum of eight (8) hours per day, perform keyboard operations a minimum of six (6) hours per day, and must be able to stand/climb stairs as required
  • Position may be exposed to heavy duty tractors and trailers, gas and diesel engines, maintenance areas, shipping and receiving docks, material handling equipment, warehouse personnel, and OTR drivers

· Minimal travel time

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