Warehousing - Warehouse Operation Manager

2 months ago | Cleveland, TN

Position Overview:

Position responsible for directing the daily activities of the warehouse:

·         Labor scheduling and supervision

·         Proper utilization of space, resources, and equipment

·         Financial performance of the facility

·         Safety and security of property, equipment, and people




  • Plan and schedule all warehouse services, including receiving, storing, handling, shipping, return/damaged goods, maintenance, and administrative activities to ensure customer requirements are met.
  • Capture data daily; maintain content and format weekly
  • Ensure current and accurate inventory control for each customer account
  • Ensure that customer orders are picked and shipped efficiently, accurately, and within deadline
  • Develop and implement effective receiving operation that delivers accurate put-away and inventory accuracy within cost constraints
  • Ensure effective and efficient utilization of storage space
  • Deliver targeted financial results on annual basis

Labor Management

  • Oversee job assignments and assign specific activities by employee name
  • Direct warehouse personnel to achieve prescribed objectives
  • Develop and maintain productive work team by creating programs for hiring, training, and professional development
  • Match skill and background of employee to workload
  • Apply sound communication and motivational techniques
  • Create programs to coach, discipline, and reward employees
  • Maintain appropriate performance evaluation system; recommend promotions, wage increases, and terminations


  • Ensure accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations
  • Responsible for keeping track of daily, weekly and monthly expenses. The expenses are tracked on an expense tracker and used to invoice the customer at the end of the month.


 Monitor cleanliness and working condition of all equipment

  • Oversee adjustments and repairs
  • Work with safety department to develop, implement, and direct programs to ensure the safety of all personnel, property, and equipment
  • Provide safety instruction to personnel as needed
  • Load, unload, stack, and otherwise move product and materials using a fork truck, clamp truck, or other material handling equipment as needed

Housekeeping and Security  

  • Manage programs to ensure tools and equipment are stored in designated areas
  • Schedule cleaning and maintenance of equipment
  • Store product in nice, neat rows within prescribed (painted) inventory locations
  • Maintain strict pest and rodent control
  • Ensure compliance with appropriate local, states, and federal regulations
  • Responsible for maintenance and upkeep of the facility
  • Assist manager – ensuring facility, employees, and product are secure
    • Conduct regular instruction in good security practices


  • Continuously maintain a courteous and professional relationship with all customers
  • Audit operations to ensure service and performance standards are met
  • Establish customer relations training for all front-line personnel
  • Work with all other internal departments to ensure overall effectiveness of the operation


Required Skills:


  • College degree required OR equivalent work experience
  • Prefer business, supply chain, materials, or logistics curriculum


  • Three to five years of management experience with minimum of three years of management experience in 3PL environment
  • Demonstrated management experience in a 5-15 person, one shift, small footprint facility

Knowledge and Skills

  • Broad knowledge of warehouse operations and WMS technology
  • Familiarity with inventory control concepts and material handling equipment
  • Effective communication and listening skills
  • Demonstrated proficiency with Microsoft Office applications, including MS Word, MS Excel, MS Outlook, and MS PowerPoint
  • Deep understanding of relationship between revenue, expense, and profitability
  • Demonstrated record of delivering profit
  • Must demonstrate responsible work habits and satisfy pre-employment requirements, including background check and drug screen


Environmental and Physical Requirements

 ·         Duties include administrative functions involving use of telephone and computer

·         Communication with people

·         Must be able to sit a minimum of eight (8) hours per day, perform keyboard operations a minimum of six (6) hours per day, and must be able to stand/climb stairs as required

·         Position may be exposed to heavy duty tractors and trailers, gas and diesel engines, maintenance areas, shipping and receiving docks, material handling equipment, warehouse personnel, and OTR drivers

·         Moderate travel time; 20%


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