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BROWN TRUCKING COMPANY  ·  TRUCKING TERMINAL

CUSTOMER SERVICE REPRESENTATIVE

FULL_TIME OOLTEWAH, TN $18-$21 / hour Posted April 24, 2026
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Position Details
Start DateASAP
TerminalOOLTEWAH, TN
SCHEDULEMON-FRI
 
CUSTOMER SERVICE REPRESENTATIVE
OOLTEWAH, TN  ·  FULL-TIME  ·  $18-$21 PER HOUR
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Role Overview

What you’ll be doing

Brown Trucking Company is seeking a results-driven Operations Manager to lead and optimize daily transportation and logistics operations. This role is responsible for ensuring efficient load planning, driver management, regulatory compliance, and superior customer service. The ideal candidate will bring strong leadership, analytical, and operational expertise to improve fleet performance, maximize asset utilization, and support the company’s continued growth.

Schedule

Schedule may vary depending on business needs with some weekend availability required.

Responsibilities

What the role involves

Overview
 
Point of contact for customers’ needs / own customer relationship.
 
Work with new customers as they are assigned to a clean, successful startup.
 
Monitor customer trailer pools and communicate with the customer on needed detention and other accessory charges.
 
Monitor customer revenue levels weekly and promote account growth.
 
Communicate with the sales manager about any issues, rates, or needs involving the account.
 
Must be the owner of our revenue push, and book freight for above terminal level needs.
 
Work with the planners and DAT 360 to find backhauls in assigned market areas.

Daily Tasks
 
Check Late reports periodically throughout the day and notify and/or address late loads.
 
Communicate with existing customers and reach out to new customers.
 
Build/create all freight bills and set appointment dates and times.
 
Monitor EDI and accept/decline all loads for assigned customers.
 
Makes all customer appointments and updates loads in the grid with those appointment times.
 
Monitors and maintains trailer pools (communicates with FM on pools that are over, bad sats, returns, geofence needs, etc.).
 
Trace/track customer deliveries to ensure 98.5% on-time service.
 
On-Time Service Reports Daily (from Report Launcher) and Weekly- relay scores to customers.
 
Monitor and update customer websites for load information.
 
Ensure we have a backup CSR to cover assigned accounts.

Safety
 
Operate and set an appointment to run legally according to local, state, and federal laws and regulations at all times.
 
Possess industry knowledge of Transportation, Logistics, Planning, and Analytical Process improvements.
 
Relay positive safety performance to our customers.

Other
 
Identify, isolate, and solve problems that will improve the company’s overall performance.
 
Assist other terminals with day-to-day functions as needed.
 
Perform additional related duties and assignments.

Requirements

What we’re looking for

Required
 
Work Location: In Person
Preferred
 
Customer service experience: 1 year

Benefits

Taking care of the people who take care of our customers

 
Health Insurance
Medical, dental, and vision coverage for you and your family
 
401(k) Retirement Plan
Company match to help you plan for the future — managed through Fidelity
 
Paid Time Off
Vacation, sick time, and paid holidays
 
Late-Model Equipment
Drive newer trucks — maintained, safe, and comfortable for long hauls
 
Million Mile Recognition
Safe Mile Program — we recognize and reward CVOs who drive safely
 
Competitive Pay
Get paid what you’re worth with industry-leading pay scales 
Why Brown

60+ years of doing right by our people

What makes Brown Trucking Company different
You’re an employee — not a contractor. Brown Trucking Company CVOs drive under our DOT number, our insurance, and our benefits
Highest USDOT and FMCSA safety ratings — we take safety seriously because it’s the right thing to do, not just a compliance checkbox
Terminal managers and driver managers with an open-door policy — you know who to call, and they answer
29 terminal locations across the Southeast — freight network built around routes that get you home on schedule
First-place GA, TN, NC Trucking Association Annual Safety Contest winners — 20+ industry safety awards
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The family that DELIVERS is hiring.

Apply today and join a team that takes safety, accountability, and career development seriously. Questions? Call our recruiting line at (866) 983-1485.

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